Introduction to verbal diffusion with difficult people

Course Details

This training is designed to help participants understand how to manage difficult individuals using verbal diffusion techniques. By applying these methods, security personnel can promote safe, respectful, and productive interactions while maintaining control of challenging situations. 

By the end of this course, participants will be able to:

• Acquire information through effective questioning and empathy. 
• Distill and summarize key concepts for clarity. 
• Collaborate on alternatives to ease resistance and move forward. 
• Reinforce solutions to ensure sustainable outcomes.

This module strengthens participants’ ability to de-escalate conflicts and engage constructively with difficult people.

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