Conflict Management with difficult people

Module Details

This training module provides security personnel with the skills needed to handle challenging and potentially dangerous situations with professionalism. The focus is on strategies that maintain safety, reduce escalation, and resolve conflicts constructively.

By the end of this course, participants will be able to:

• Apply an initial response to safely remove and separate involved parties. 
• Identify and address the root cause of the conflict. 
• Use techniques for de-arming arguments and reducing hostility. 
• Implement solution-based problem solving to achieve positive outcomes

This training prepares security professionals to remain calm, decisive, and effective during high-pressure incidents.

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