The Communication and its Significance course prepares security professionals to deliver clear, respectful, and effective communication across all channels—verbal, written, and radio-based. This course empowers students to master both internal and external communication, emphasizing teamwork, professionalism, and cultural sensitivity in every interaction.
From handling radios and calling 911 to speaking with clients, process servers, or first responders, this course provides practical guidance on how to communicate with clarity and authority in real-time. The training also covers essential communication protocols in high-stakes situations and explores how unconscious bias, cultural differences, and social sensitivity play into the role of a modern security officer.
This course includes the following modules:
- Intro to Internal Communication
- Radio Communication
- Phonetic Alphabet
- Communicating with First Responders
- Responding to Process Servers
- Gender Sensitivity Awareness
- Racial Sensitivity Awareness
- Religious and Cultural Sensitivity and Awareness
By mastering the art of communication, from routine check-ins to critical incidents. Students completing this course will be prepared to act as calm, competent professionals who represent both their employer and the security industry with excellence.
