Verbal Skills and Crisis Intervention

Module details

This course is designed to equip participants with the essential verbal skills needed for effective conflict and crisis intervention.

Throughout this course, participants will explore:

• Verbal Skills & Crisis Intervention: Develop the necessary communication techniques to manage and resolve crises effectively.
• The Importance of Active Listening: Understand the critical role of listening in de-escalating tense situations and fostering positive outcomes.
• Security Officer’s Role in Incident Response and De-escalation: Learn how security professionals can intervene and de-escalate conflicts during incidents.
• The Crisis Period & Tactical Communication: Gain insights into managing communication during high-stress periods to maintain control and safety.
• Basic Communication Skills: Enhance your foundational communication abilities for clear and effective interactions.
• Interpersonal Conflict Resolution: Master strategies for resolving conflicts between individuals calmly and professionally.
• Reporting Behavioral Concerns: Learn the best practices for identifying, documenting, and reporting concerning behaviors.

By the end of this course, participants will have a thorough understanding of the verbal skills crucial for conflict and crisis management, enabling them to respond with confidence and competence in their security roles.

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