Sensitivity Training is a critical component of modern security work. Security professionals regularly interact with individuals experiencing emotional distress, trauma, substance use, or crisis situations.
This module provides students with the knowledge and practical tools needed to respond effectively while minimizing escalation and promoting safety.
Students will learn how Trauma-Informed Communication (TIC) shapes interactions by focusing on safety, trust, choice, collaboration, and empowerment.
Topics covered in this module include:
• Trauma-Informed Communication (TIC)
• Harm Reduction
• De-Escalation Strategies
• Restorative Practices
This module is designed to help you navigate real-world interactions with clarity, control, and awareness, giving you the tools to manage challenging situations while maintaining professionalism and building safer environments for everyone involved.
