Negotiating with Difficult People

Module Details

This course provides security professionals with essential skills to handle challenging interactions in the field. Whether giving directions, interviewing, reporting incidents, or addressing complaints, effective communication is key to protecting both the client and the business.

By the end of this course, participants will be able to:

• Apply active listening techniques. 
• Use strategies for appealing to emotions to calm tense situations. 
• Practice verbal de-escalation to reduce conflict. 
• Recognize when to escalate a situation and how to respond effectively.

This training ensures that security personnel can manage conflicts professionally while safeguarding safety and service quality.

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