Behavioral Assessment

This module focuses on the application of behavioral assessment within mediation and conflict resolution environments. It emphasizes the role security professionals play in recognizing behavioral indicators while maintaining professionalism, neutrality, and situational awareness.

Students learn how observation and interaction can be used to identify potential concerns without relying on assumptions or personal bias.

 This module covers the following topics:

• Environmental Behavioral Assessment 
• Customer Service–Based Behavioral Indicators 
•  Credential Screening and Behavioral Cues 
•  Reporting Suspicious Activity (SARs)
  
  Through this module, students develop practical observation and communication skills that support professionalism, sound judgment, and consistent reporting practices in real-world security settings.

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